@RachHughes05 check thst you are signing in using the Sky id linked to the email address you used to set up,the account. If you are certain you are you will have to call Sky as the extended id check has to be done over the phone
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
