No Wifi for 13 days after storm

[Matthew113]

Hi, 

Since storm Eowyn 13 days ago I've had no Wifi and have not been able to get through to any customer service personnel, to give an estimated time of fixing the issue. I reported the issue on the app but there seems to be no sign of an engineer calling out.

[Chrisee]

@Matthew113 you are waiting on Openreach repairing your line however the delay is concerning so I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.