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Discussion topic: No Wifi connection in Solva, Pembrokeshire!!

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This message was authored by KingsSolva This message was authored by: KingsSolva

No Wifi connection in Solva, Pembrokeshire!!

Our Sky Wifi has gobe down and has been off for 3 hours now.  Anyone else having problems in Solva, Pembrokeshire or Haverfordwest?

 

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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: No Wifi connection in Solva, Pembrokeshire!!

Posted by a Superuser, not a Sky employee. Find out more

@KingsSolva 

 

There does appear to be issues both in Solva and Haverfordwest.

 

You would need to call sky on 150 from your sky landline or
zero three three three seven five nine one zero one eight from any other phone to report your own issues

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No Wifi connection in Solva, Pembrokeshire!!

Posted by a Superuser, not a Sky employee. Find out more

@KingsSolva 

If you report your issue to Sky, if the fault drags on you may be eligible for auto compensation. See this link for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it and it’s applied 30 days after the fault has been repaired. It will come in the form of a credit appearing on your account.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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