No WiFi

[ShellyG12]

Our WiFi has been off since last night we have tried to all you have told us to do and tried to ring but it keeps sending us links thankfully I have WiFi on my phone contract or I wouldn't be able to contact you not sure why you send links to fix your WiFi when if you didn't have data on your phone you wouldn't be able to use link with no WiFi  and you can't speak to no one. We have recently swapped over from virgin and it's been off a few times now and I've had to deal with all of this 

[JimM1]

@ShellyG12 You are aware that posting on the forum you are not talking to sky, but customers just like yourself, the About at the top off the page explains it all. What do you see on the hub when you have the problem, see the link below.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

[caesarome]

@ShellyG12 

If you haven't already then try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.