No WiFi, tv, or landline

[Audrey-]

Please can you help my 93year old Mum. Her WiFi has stopped working and when she has checked her landline that tells her to check her line and she has also lost most channels on her tv. She has unplugged her router and replugged it a number of times but with no success. Please can someone check her phone line etc to see what the issue is?

[GD1]

@Audrey-  No one on the community can check a phone line, they will need to try these steps:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.