No WiFi or Internet in garden house

[TWa]

We have a set up like this;

1 main box is in front room of house, all good.

2 a remote second box in kitchen which is all green. 

3. all devices in house work well.

4. the kitchen box has an Ethernet cable (Sky fitted) running to the summerhouse about 30 m. This connection failed last week. No wifi and no Internet in summerhouse. All lights red. 

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.