No WiFi in some rooms

[Philberto]

I’m not getting WiFi in all rooms and I have the enhanced wall to wall guarantee. How do you actually speak to someone to discuss the options and solve it?

I called the number I could find, 0333 759 4852, and it was an automated system that doesn't help.

Thanks!

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Philberto]

Please can you reopen the session. The problem is not resolved - I wasn't able to carry on the chat over the weekend.

[Addie15]

Hi there, @Philberto. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147