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Discussion topic: No WiFi in one bedroom need a booster

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This message was authored by: KeithJayne

No WiFi in one bedroom need a booster

No WiFi in one bedroom need a booster

Can I get a free booster

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This message was authored by: JimM1

Re: No WiFi in one bedroom need a booster

@KeithJayne Do you have and pay extra for the sky Max subscription service?

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This message was authored by: KeithJayne

Re: No WiFi in one bedroom need a booster

No . . . . . . . . . . . . .

This message was authored by: TimmyBGood

Re: No WiFi in one bedroom need a booster

Posted by a Superuser, not a Sky employee. Find out more

@KeithJayne 

 

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all. 

 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by: JimM1

Re: No WiFi in one bedroom need a booster

@KeithJayne It's a stump up and pay or get your own to suit the sky hub you are using currently!

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This message was authored by: KeithJayne

Re: No WiFi in one bedroom need a booster

Brilliant, virgin was **bleep** at customer service but at least I got a free booster.

 

Only went with sky as they were the cheapest and router directly Wuted intou house, cupboard having virgin meant a box on the wall

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