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Discussion topic: No WiFi, box won’t even turn on.

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This message was authored by: Cameron46

No WiFi, box won’t even turn on.

Got hit by a lightning storm, WiFi went off and hasn't turned back on since, all I've had is 'check if there is an outage in your area' and 'test your connection' once I finally get through the test connections pages it asks me to book an engineer but the page to book an engineer is down and I can't call anyone as there service drops every other minute. I'm stuck on what to do now. Can't get ahold of sky and when I eventually do, it just tells me to check the connection.

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This message was authored by: JimM1

Re: No WiFi, box won’t even turn on.

@Cameron46 You do need to call sky and arrange a replacement hub, there is no other way! You will find the number to call on the link below!

 

https://www.sky.com/help/articles/sky-scams-help

 

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