This discussion topic has been answered Discussion topic: No Wi-Fi , router unable to create IP
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Message posted on 10 Nov 2025 08:40 PM
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Wi-Fi dropped 3 hours ago while on my Mac. Then noticed my mobile and all the sky q boxes lost connection.
Turned everything off, tried reconnecting. No luck. Sky Q box says the router is not issuing IP address. No issue reported in my area. Main sky box is plugged in and working, but nothing on Wi-Fi. Help, tips, any hope appreciated!
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Message posted on 10 Nov 2025 08:50 PM
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You need to see if your router is broadcasting the SSID, can you 'see' your network with a wi-fi device, phone, laptop?
You have already tried powering everything down, did that include your router?
You could then try a full router reset, depending on the router it resets diffrently, you might as well try it as that is what Sky technical will insist you do as part of their fault finding, on the black SR203 routers, press and hold the reset button for around ten seconds until the power light blinks then goes red, let go and wait until the Wi-Fi light comes on, wait another 30 seconds and see if that helps. For the Max hub (SR213) press and hold the WPS button for 30 seconds until the ligh flashes, wait a god couple of minuets and try to connect.
I remember the Internet starting!
Sky Full Fibre & Virgin Media XGS-PON, with automatic failover using DrayTek multi WAN router.
Sky Q, which will be sadly missed when they decide to kill it off!
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Message posted on 10 Nov 2025 08:50 PM
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You need to see if your router is broadcasting the SSID, can you 'see' your network with a wi-fi device, phone, laptop?
You have already tried powering everything down, did that include your router?
You could then try a full router reset, depending on the router it resets diffrently, you might as well try it as that is what Sky technical will insist you do as part of their fault finding, on the black SR203 routers, press and hold the reset button for around ten seconds until the power light blinks then goes red, let go and wait until the Wi-Fi light comes on, wait another 30 seconds and see if that helps. For the Max hub (SR213) press and hold the WPS button for 30 seconds until the ligh flashes, wait a god couple of minuets and try to connect.
I remember the Internet starting!
Sky Full Fibre & Virgin Media XGS-PON, with automatic failover using DrayTek multi WAN router.
Sky Q, which will be sadly missed when they decide to kill it off!
Message posted on 10 Nov 2025 09:04 PM
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Re: No Wi-Fi , router unable to create IP
Thank you so so much for your advice Waveman, I can see the network on my phone, even after forgetting it.
I reset the router on the back as you said, tried again. Phone looks like it's connecting then drops again. Sky q mini box gets to step 4 of 4 and says no.
Does this sound like I need a new router?
Message posted on 11 Nov 2025 08:23 AM
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Re: No Wi-Fi , router unable to create IP
@Jenb3 its possible there is a hub fault. However check the leds as explained here https://www.sky.com/help/articles/hub-lights-explained-start
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Message posted on 11 Nov 2025 04:42 PM
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Re: No Wi-Fi , router unable to create IP
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