No Wi-Fi or internet/ B-road band

[Nen1210]

I have had internet WiFi and all four lights on today but about half an hour ago only two lights are now showing power and Wi-Fi but no internet or voice

[Nen1210]

I have had no reply 

[TimmyBGood]

@Nen1210 

You aren't messaging Sky support by posting to this forum.  Other Sky users may or may not respond in their own time.

[TimmyBGood]

@Nen1210 

https://www.sky.com/help/servicestatus/broadband-and-talk 

[Cavaqueen]

We are the same Edinburgh EH6 has had no Internet since 2am this morning i phoned Sky and they cant provide any SLA this is the 4th time in 4 weeks this happened terrible service

[GD1]

@Nen1210  You need to givbe it a bit longer than 2 minutes for anyone to reply as this isn't a chat service but a community board

[Nen1210]

Sorry I didn't realise I was talking to a community not sky engineer. I had a message saying I had had a reply but could not see any, that's why I said I had had no reply 

[JimM1]

@Nen1210 Still the same or working yet!

[Daniel0210]

@Cavaqueen 
The service level agreement in the UK between ISP’s and Openreach for fixing a fault is 2 WORKING DAYS which is the usual quoted time as Openreach claim to fix faults within that timeframe in 85+% of cases.

[Nen1210]

I have internet but no " voice" which is my guess is calls 

[Chrisee]

@Nen1210 That light tells you the status of the digital voice line if you phone plugs into a wall socket it will not be required it is required if your line has been switched to the digital voice linecwherevthe phone plugs into the hub. The old analogue voice service using phone sockets is due to be swiched off in a couple of years.