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Discussion topic: No Openreach box

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This message was authored by PaulTar This message was authored by: PaulTar

No Openreach box

Hello - there is no terminal in the house I am moving to in order to connect the WiFi box to. I had called the sky helpline earlier. Can I get an update as to the timelines I can expect the engineer to come around and connect the box? I need this done ASAP as it's needed for work... Thank you so much. 

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This message was authored by Highlinder This message was authored by: Highlinder

Re: No Openreach box

Posted by a Superuser, not a Sky employee. Find out more

@PaulTarFirst of all you are not talking to Sky we are customers like yourself.

 

Is there any updates in track orders in my account? If there is none then you will have to contact Sky for any updates on the progress of your order.

If someone has helped give them Like.

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: No Openreach box

Posted by a Superuser, not a Sky employee. Find out more

@PaulTar wrote:

Can I get an update as to the timelines I can expect the engineer to come around and connect the box?


No-one here can provide that information: it's almost entirely down to local Openreach availability and any other work which might need doing (if the incoming line has also been removed, for example) or if provisioning is to be over an optical rather than a copper connection.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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