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Discussion topic: No ONT box at new house

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Theemmag
Topic Author
This message was authored by Theemmag This message was authored by: Theemmag

Re: No ONT box at new house

Okey 

thank you!

Theemmag
Topic Author
This message was authored by Theemmag This message was authored by: Theemmag

Re: No ONT box at new house

Do the questions that you put on here get answered on the same day? Just worried that it won't be answered. 

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987 Answer

Re: No ONT box at new house

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Theemmag an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: No ONT box at new house

Posted by a Superuser, not a Sky employee. Find out more

@Theemmag 

 

There you go .  @Lisa-P1987 has sent the invite. 

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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This message was authored by JasmineS This message was authored by: JasmineS

Re: No ONT box at new house

Hi @Lisa-P1987 ,

 

I've escalated this to your team on the phone, but haven't heard back about when an engineer should be expected.  

 

What is the usual duration to get an update regarding this?

 

TIA, 

Jas

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