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This discussion topic has been answered Discussion topic: No ONT box at new house

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Message posted on ‎16 Apr 2024 09:01 AM

Re: No ONT box at new house

Okey 

thank you!

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Message posted on ‎16 Apr 2024 11:11 AM

Re: No ONT box at new house

Do the questions that you put on here get answered on the same day? Just worried that it won't be answered. 

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Message posted on ‎16 Apr 2024 11:13 AM

Re: No ONT box at new house

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Theemmag an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
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Message posted on ‎16 Apr 2024 11:14 AM

Re: No ONT box at new house

Posted by a Superuser, not a Sky employee. Find out more

@Theemmag 

 

There you go .  @Lisa-P1987 has sent the invite. 

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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Message posted on ‎10 May 2024 09:47 AM

Re: No ONT box at new house

Hi @Lisa-P1987 ,

 

I've escalated this to your team on the phone, but haven't heard back about when an engineer should be expected.  

 

What is the usual duration to get an update regarding this?

 

TIA, 

Jas

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Message posted on ‎23 Jan 2025 04:25 PM

Re: No ONT box at new house

Hi, I just moved houses but my ONT is not working.
Yes, it is connected to powear and properly setup with the hub but it doesnt work (doesnt turn on / no lights show up.
I've tried excalating multiple times with no sucess. I need my ONT replaced asap!

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