No Internet to sky box for 5 days

[billyboy0896]

For 5 days my sky box has flagged that there is no Internet connection,my booster hub shows not connected,whist my main hub has all 3 lights showing.I have tried all the fixes suggested by still no connection,problem seems to be with the booster hub.My wife has altziemers dementia, I am 78 years old,so a techno dinosaur but am now thinking I should cancel all my subscriptions to add on apps as I am unable to download content that I am Paying for.What a shame that I can't speak to a human advisor rather than an algorithm.Not a happy sky customer...please help.@hondajazz0896

[Greenfingers001]

Hi there @billyboy0896 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks