No Internet or Wi-Fi

[Hesther1]

persistent disconnection of Internet and Wi-Fi despite restart and following advice and guidance on the my sky app this is not resolved. This is not satisfactory when we're paying for the top package of fibre connection. Would like some assistance to rectify the issue as soon as possible.

[GD1]

@Hesther1  First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.