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Discussion topic: No Internet on full fibre
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Message posted on 15 Apr 2025 12:49 AM
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Message posted on 15 Apr 2025 06:08 AM
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See my post immediately above yours. If it's not back by 7am use the below link to check to see if there are any broadband problems or outages nearby
https://www.sky.com/servicechecker
This should determine if there's an identified fault affecting multiple households.
If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.
If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).
This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start
Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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All Replies
Message posted on 15 Apr 2025 12:44 AM
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Sky Broadband Issues
Message posted on 15 Apr 2025 12:45 AM
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Re: Sky Broadband Issues
Got the exact same problem
Message posted on 15 Apr 2025 12:54 AM
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Re: No Internet on full fibre
Mine is the same, are you back up yet?
Message posted on 15 Apr 2025 12:59 AM
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Re: Sky Broadband Issues
Same problem here
Message posted on 15 Apr 2025 01:02 AM
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Re: No Internet on full fibre
Mine is down as well.
Did a check on Sky and it's saying everything is fine. But it's not
Message posted on 15 Apr 2025 01:03 AM
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Re: Sky Broadband Issues
having the same issues. Ran a internet connection test doesn't show any faults.
Message posted on 15 Apr 2025 01:08 AM
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Re: No Internet on full fibre
Same here. Power and wifi lights are green, voice is orange and internet isn't on. Down multiple resets, troubleshooting that the website advises. Nothing has worked and highly annoying that the Sky app keeps saying that everything is all connected and working fine.
Message posted on 15 Apr 2025 01:08 AM
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Re: Sky Broadband Issues
same problem. no internet after 12:15AM
Message posted on 15 Apr 2025 01:11 AM
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Re: No Internet on full fibre
I have the same issue rubbish app stating no issues but no connection for around an hour now!
Message posted on 15 Apr 2025 01:22 AM
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Re: Sky Broadband Issues
Same problem here
Message posted on 15 Apr 2025 01:25 AM
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Re: Sky Broadband Issues
Message posted on 15 Apr 2025 01:26 AM
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Re: No Internet on full fibre
Message posted on 15 Apr 2025 01:26 AM
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Re: No Internet on full fibre
same issue. No internet. Test show everything is fine. Did anyone can sort it out?
Message posted on 15 Apr 2025 01:26 AM
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Sky Broadband Down
I can see others complaining, same here. Broadband went down about 0030hrs, tried reset etc and nothing worked then friend called and his was the same, we live Dartford & Bexleyheath respectively so not sure if this is London & South East or all over? But frustrating for the service status app to keep telling you everything is okay when clearly it's not and no-one you can contact to ask for an update.
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