No Internet connection on router as Internet light is not lighing up at all

[Maylb17]

No Internet on router the Internet light is not even lighting up and I have restarted the router and does not work even when I do that 

Need help with it 

[Chrisee]

@Maylb17 run the connection test in the My Sky app over a mobile connection as thst will tell you if therecis a known fault affecting your line. If there isnt you need to call Sky to report the fault.

[Maylb17]

Can't got no credit to call them 

[jamesn123]

@Maylb17 

I've escalated your post to Sky, look out for a message on the forum so you cant chat with them

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Maylb17 an invite to chat.

[Maylb17]

Hi i have a new router but still no internet connection 

[Daniel0210]

@Maylb17 

Was the router sent out as the result of the chat invite that was sent to you? 

[Maylb17]

The new was sent out to replace the one I had as my internet light was not lighting up 

My internet connection is still not coming through

[Maylb17]

Still have problems 

[Daniel0210]

@Maylb17 

Is the chat invite still active? There has been no update so it may still be possible to speak to the Messaging Team. 

[Anne146]

SKY hub router internet light not working..states we have WiFi but no internet.

Cant contact SKY as have no internet..

Not sure why not working..any advice..

[Daniel0210]

@Anne146 
Wi-Fi and broadband are different. Wi-Fi is the wireless connection between your hub and your devices. Broadband is the internet connection provided by your ISP (Sky).

Use this link to check to see if there are any broadband issues or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update so perhaps try again an hour or so later).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.