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Discussion topic: No Internet and sky tv very slow

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This message was authored by: Gemma146

Message posted on ‎05 Nov 2024 09:04 PM

No Internet and sky tv very slow

No Internet connection and sky TV not loading.  The Internet and hub diagnostic test says I have no issues which is clearly incorrect. I have checked also on partners mobile and we both have the same errors

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This message was authored by: Chrisee

Message posted on ‎06 Nov 2024 08:25 AM

Re: No Internet and sky tv very slow

Posted by a Superuser, not a Sky employee. Find out more

@Gemma146 check the lights on the Sky hub as explained here https://www.sky.com/help/articles/hub-lights-explained-internet-off

 

If you have Sky Q loss of internet connection will affect on demand content not already downloaded and thecapps but not live TV. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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