No Internet and broadband

[clintandmandy]

I have had no broadband and Internet since last Friday. When I check on app there is a message to say there is an outage in area and should be fixed be fixed within 2 days. It is now 5. Have tried to contact sky but just get a recorded message. How do I get to speak to someone?

[Daniel0210]

@clintandmandy 
If you need to call Sky then if you already have a Sky Mobile or from your Sky Talk landline call free by dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

Similar to calling a lot of large companies the start will be an automated response which may try to send you back to the forum.

This link explains auto compensation for when there is a total loss of Sky Broadband or Sky Talk.

https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you first report the fault to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your account.

[clintandmandy]

Thanks for this. I have finally managed to speak to someone, unfortunately not likely to be fixed until Friday but I have logged request for compensation. Thanks for the information

[Daniel0210]

@clintandmandy 

Openreach have a target time for domestic fixes of two day (therefore Friday) but the fix in that time span will depend on where and what the fault is. It the repair involves digging up the road/pavement it'll be longer as they will need to obtain permission from your local council.