No Hub

[Beacea]

Hi,

I have not received my Hub router yet and activation day is today? 

My previous company has disconnected and now without anything.

[Highlinder]

@BeaceaWhat information about your router delivery is found in my account track orders about your router delivery?

[Beacea]

Just checked I'm not impressed still says it hasn't been dispatched been 2 weeks since got TV..

[Chrisee]

@Beacea call Sky to check why if you need a new hub they can often courier one to you overnight. If you already haveca Sky hub it msy work with your new service depending on the model and servicecyou are getting.

[Beacea]

Is there a customer service number? Can't find one anywhere only sales numbers...

[FraserLou]

I'm having the same issue myself today and cannot find a contact number? have you managed to get hold of anyone yet? 

[Highlinder]

@Beacea  & @FraserLou  Do you have a dial tone on your phone? Can you see what happens when you dial 150, does it say welcome to Sky and then ask you what is the reason for you call today.

[FraserLou]

@@Highlander evening! So the engineer came out today. I've successfully been using my previous BB provider up until today. I have not received a Hub and the delivery stays states coming soon? 

[Highlinder]

@Beacea  Are you able to call Sky and request that  they send you a router out as this is your activation day?

[FraserLou]

@@Beacea contacted the complaints line. Their system shows waiting to be delivered and have put it down to postal strikes. Oh well. I'll be patient, I'm better off than most so must be grateful. 
let's hope we all get a positive result sooner rather than later. 

[Beacea]

Yes.. I also got told it is down to postal strikes as the hub gets dispatched 2 days before activation...

[FraserLou]

@Beacea nope postal strike. I've missed the football now so I'll just wait. We'll be reimbursed appropriately