No DNS

[clariongrade]

I've had problems with my internet for some time.

For the last 24 hours I have had no internet functionallity.  I have Internet, I can download programs on my Sky Q box, but I cannot contact any external web pages.

Pinging the Sku DNS server fails.  

Luckily I have another WiFi switch, which I have ethernet linked to the sky server, and set it's dns server to 8.8.8.8, which is how I am able to write to this.

Anyone have a solution to this?

[Chrisee]

@clariongrade its not anstional failure as my servicecis working but this has been reported before and seems to happen where the node on ther server that manages your connection loses its DNS services. It will get fixed but you can try powering down your Sky hub for an hour and hoping on reconnection you get onto a node that is working properly.

[clariongrade]

I've has the router down for 1 hour, and still no difference!

[clariongrade]

A hard reset of the router has got it working.

I'll let you know if it is a fix.

[clariongrade · Accepted solution]

That seemed to fix it.  

No major problems since the hard reset with the button on the rear of the router.

[rigby44]

Hi all,

i'm experiencing a similar problem to this, which has plagued my connectivity for 2-3 weeks now.

The main problem i'm having is when working from home. Connecting my work laptop to my sky router and then trying to connect to my work VPN I get a message 'No such host is known' and when connected to my sky router my work laptop will also fail to open certain websites, it will open some but not all - the error message for those that arnt open being 'ERR_ADDRESS_UNREACHABLE. Some websites will only open in basic HTML frame too - all very strange.

Troubleshooting done so far:

1) my colleague suggested it sounds like a DNS issue. Flushed DNS on my machine many times, no joy. Also changed DNS address to Google's, no joy

2) Spoke to Sky who said all line tests are fine and sent me a new router. Problem seemed to improve for a few days with new router,  but back to normal this morning. Note they sent me the same old router model which was annoying.

3) Tethered my work laptop to my phone 4G signal and it all works straight away, but this is not a permanent solution as signal is poor and data limited.

This is absolutely driving my insane, I suspect it's a DNS issue with this router model but Sky support these days is terrible and outside of running a line test and sending me a new (same model) router, they dont seem to be able to help further. It's an SR203 if that helps.

I should say other devices behave inconsistently when connected to the router too, apps and websites on phones can be very slow to open and my PS5 can lag heavily.

Desperate for some help!

Thanks

[WYouens]

Has anyone resolved this issue? It is the causing me real issues. 

[TimmyBGood]

@WYouens 

The previous post in the thread you are responding to is very nearly a year old.

It's probably more useful to start your own thread and describe the issue you are having, including which Hub model you use.