No Confirmation Email, Text Only and Can't Link Account

[Robin15]

Hi,

I ordered Broadband from Sky on 21st November, the connection fee came out of my account.

Since then, I have received no emails from them to confirm the order, but have received texts telling me when the engineer is coming (2nd December) and to confirm my address.

I had a previous account with Sky from 2 years ago at my old house (would have stayed with them but they didn't operate in my area until recently), so assumed the order would be tracked on there. It wasn't,and it still had my old address.

Every time I click 'track my order' link on the texts I get the 'No Order in Progress' screen.

If I try and link my Sky ID to a new account I get 'An error occured' or 'Something went wrong' message. It then tells me to log out and back in and gives me a number to ring.

I eventually rang them this morning, they say everything is fine for it to come on the 2nd and my address is correct.

My question is will this iron itself out when I actually get connected? No emails at all about my order is worrying, as is not being able to see my correct address on there. I have followed the circular advice on Sky's website and spoken to someone who confirmed everything was okay but when the went off the check my address, after 5 minutes on hold,  they hung up.

Has anyone else had this issue and resolved it? I am not prepared to try and ring them again. Have already wasted hours before the broadband even gets connected! Posting on this forum is my last attempt to get some help before I cancel, so thanks to anyone who can help.

[caesarome]

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@Robin15 wrote:

I had a previous account with Sky from 2 years ago at my old house (would have stayed with them but they didn't operate in my area until recently), so assumed the order would be tracked on there. It wasn't,and it still had my old address.

Every time I click 'track my order' link on the texts I get the 'No Order in Progress' screen.

If I try and link my Sky ID to a new account I get 'An error occured' or 'Something went wrong' message.

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@Robin15 

Your previous account will have been closed so can you confirm that you have setup a new ID to login to your account ?

[Robin15]

Hi, yes, I set up a new ID but when trying to track my order through this way I get the following the 'Oops that didn't work' error.
When I try and link my Sky ID to my order there is also an error.

I told Sky when I rang but they just told me everything was fine as they can see the order and address.

[tessawells]

@Robin15 How did you discover a telephone number for Sky?  I can find that nowhere.

[Robin15]

You have to go through their steps and then they will give it you.

[Robin15]

They won't let me post the number here or a message sorry!  I got it when there was an error on the page. Also gives you it if you try to change address. Ridiculous that you can't live chat, email or call.

[Elizabeth28]

did you end up resolving this, im having the same issue right now and just reading all the forums first before i make a post ahhhhh

[Chrisee]

@Elizabeth28 see my reply to your other post.