No Broadband on Christmas Eve - outrageous - help!

[P+Cullivan]

For the first time and on Christmas Eve the broadband in my home in Donegal isn't working. I culdn't reach anyone by phone. There is a constant red light on the hub. I need answers from someone as no-one in Sky is answering. Have trouble-shot using all the regular advice. Neighbours had broadband down last night too because of weather but weather is fine now. I am 17 years with Sky - I won't be afetr this if I don't get help straight away. I can't call or contact anyone or wait on anyone - it's Christmas. This needs to be resolved now. Help!

[Daniel0210]

@P+Cullivan 

Not sure of ROI Customer Service hours over Christmas (they are usually closed at weekends anyway) but UK lines are open from 0900 Christmas morning. If this issue requires an engineer you'll be waiting until Wednesday at the very earliest. 

[TimmyBGood]

@P+Cullivan 

Physical connection failure isn't typically aware of the calendar: it's likely that any other ISP using the same Open Eir circuit would be experiencing the same issue. Unfortunately the chances of it being resolved 'now' are negligible: as @Daniel0210 indicates there won't be network maintenance staff available until Wednesday at the earliest.

[Karly2410]

Mine is the exact same being going off every 2 minutes for hours !! Not sure what else to do tried everything 

[TimmyBGood]

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@Karly2410 wrote:

Not sure what else to do tried everything 

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If there's an external fault then there's nothing you can do, other than logging a fault tomorrow and waiting for network maintenance availability.