No Broadband for two days

[Phil200]

My broadband has been down for two days. The fault lies with Open Reach. Sky indicate that an appointment will be made and it has stayed at this level for two days. Trying to contact Open Reach only results in my being directed back to Sky. I have tried many different Sky phone numbers but cannot get through to a human being. As such  I am stuck between Open Reach "contact your supplier" and Sky who are uncontactable. Being without TV (I have a PUK) over Easter is disaster for a 75 year old man living alone. Any ideas?    

[Daniel0210]

@Phil200 

You can't speak with Openreach direct. You need to talk to your ISP which is Sky. 

To call Sky dial 150 (free) from your Sky Talk landline or a Sky mobile. Alternatively use this link…
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The posting of full phone numbers isn’t permitted on the forum.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

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In the UK two WORKING days is the service level agreement between ISP’s and Openreach for fixing a fault.

The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when Sky are notified of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day). There is no equivalent scheme in place for customers in the Republic of Ireland.

As Sky broadband discussed here is a domestic set up there is no extra or quicker support for those working from home.

[GD1]

@Phil200  Appointments are only attended on weekdays, the SLA is 2 working days after you report the fault, you domestic broadband service does not have weekend repairs unless it was a major outage on the network, as Sky seem to be aware of this there is no point calling Openreach or indeed Sky as there is nothing to can do to expedite a repair.

As this is a double bank holiday you won't see any activitaty until at least Tuesday, as noted by @Daniel0210  you are on a domestic service and age, TV service not workin, working from home etc does not give the issue any greater priority.