No Broadband for a Week - Openreach failing to fix issue

[DefinitelyLex]

I'm hitting a very frustrating point.

I only had sky broadband installed on the 3rd of June. Randomly it completely dropped on Monday of this week. I work from home and require broadband for my employment. Every day without it, I am losing money.

Over the last few days, I have been calling Sky asking for updates and finding out what's happening. I tried having an engineer come out when the issue was originally diagnosed as a router problem - the engineer never showed. 

Later the issue was diagnosed as an area outage. Every day since, the (albeit lovely) sky support staff have given me estimated fix dates day after day, supposedly communicated to them by Openreach. Every day I am disappointed when it is not fixed. Todays update, to which I received after phoning Sky customer service after the supposed repair time, was essentially 'Oh OpenReach told us they'll look at it again on Monday'.

I don't really have the words to express how frustrating this is. While I understand this issue is with Openreach rather than Sky, I still haven't received any communication directly without phoning myself twice a day. The automatic compensation that's been mentioned on numerous occasions since then is just.. well. I'd rather have broadband. 

[Daniel0210]

@DefinitelyLex 

The onus is usually on you the customer to contact Sky for updates but Openreach are not the best in updating their isps. Without knowing where and what the fault is we have no chance of giving you a reassuring eta. If the road or pavement needs digging up Openreach have to get permission from your council and find a crew and equipment to carry out the work. Unfortunately, Sky Broadband is a cheaper end domestic service and working from home affords no priority for fixes. Openreach claim to fix 85% of faults within 2 working days.