No Broadband for 5 days.

[Mark319]

Tried everything. Just going around in circles with phone, chatbot and online help. Did anyone cancel their direct debit payment to Sky until it was sorted?

[GD1 · Accepted solution]

@Mark319  Cancelling a direct debit won't actually resolve anything, until you contact Sky they may not even be aware of an issue.

If you cancel your direct debit your service will be restricted and Sky wont speak to you until you put your account in good standing.

In essence cacelling your payment is the worse this you can do and it will achieve nothing.

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

[Mark319]

Ok thank you. Tried everything including all the automated Sky checks several times e.g. Broardband checks, Skybot, HelpLine.

[GD1]

@Mark319  When calling you'll need to ignore any prompts and try not saying anything, it should eventually get you through to an advisor.