No Broadband after moving home. Help!

[JustinTanLH]

Hi we moved to the new property and the engineer has carried out their visit (our presence was not needed). I received a confirmation from open reach that it was carried out without a problem. Comes the day of activation, we are now day 3 passes that, we are still unable to connect to the broadband. Both power and WiFi button on the sky hub is showing green but no light on the internet button. I followed all the recommended steps to reset the equipment and check all the cables going through multiple times to no avail. I've ran out of options. Any advice please. Thanks.

[Highlinder]

@JustinTanLH Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

This should give you some information about your connection and any directions on what the possible issue could be.

[JustinTanLH]

@Highlinder Unfortunately the troubleshooting didn't help and all it did was taking me around a loop with all the tests. I got in touch with SKY and they will send an engineer out again, possible an external fault. Should that be picked up by the engineer just 3 days ago surely!? I'm considering leaving SKY because of this.

[Highlinder]

@JustinTanLH  Best to let them try to fix it and then you can see what your options are.