No Broadband/Wifi Sky won't help

[Helephant1]

No Broadband/Wifi since outage on Thurs Jan 23rd. Sky sent a text to confirm back on. I carried out all online diagnostics & Sky says no outage even though I have no internet . 

Tried online support then rang customer services who said nothing they could do unless I upgrade & pay £12 more a month. I only have Broadband, no package. Suggestions ? 

[Tom-W19]

Hi @Helephant1 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Helephant1]

Thank you so much for responding. I'll look for the chat bubble 👍