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Discussion topic: No Broadband/Wifi Sky won't help

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This message was authored by Helephant1 This message was authored by: Helephant1

No Broadband/Wifi Sky won't help

No Broadband/Wifi since outage on Thurs Jan 23rd. Sky sent a text to confirm back on. I carried out all online diagnostics & Sky says no outage even though I have no internet . 

 

Tried online support then rang customer services who said nothing they could do unless I upgrade & pay £12 more a month. I only have Broadband, no package. Suggestions ? 

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This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: No Broadband/Wifi Sky won't help

Posted by a Sky employee

Hi @Helephant1 

 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

 

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks
Tom
Helephant1
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This message was authored by Helephant1 This message was authored by: Helephant1

Re: No Broadband/Wifi Sky won't help

Thank you so much for responding. I'll look for the chat bubble 👍

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