Next door has sky broadband but i cant get it

[Stu129]

Hello.

I've tried to get sky broadband last year.

At the time I was told that sky can't deliver broardband to my address even though my next doir has/had it.

I complained and sky raised a ticket with openreach.. a week later sky phoned up and said all sorted now. But wait a month for the address database to update.

I couldn't wait that long so went with another supplier. 

I am looking for more broadband now and have the same problem. The only differance is that on the address finder tab it has now got my street but no house numbers. It just says street record, then the street address and postcode.

Can any one help?

[Stu129]

I forgot to also say we have sky tv already.

[cookiemonsteruk]

@Stu129 

Enter your full address in the link below and post the table and notes after removing your address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

[Stu129]

This might sound daft but I can't work out how to upload a ss of what you have asked.

Any instruction would be wonderful. 

[Stu129]

I've worked it out im only level 1. I need to be level 2 or above to post pictures 👉😃

Is there a way of doing this in a timely way?

[cookiemonsteruk]

@Stu129 

When you post a reply there are a series of icons along the top .  Click the one that looks like a picture/photo frame which should bring up your gallery. 

[cookiemonsteruk]

@Stu129 

Try copy and pasting the text

[Stu129]

If only it was that easy. It won't let me copy and paste the information ... I will try and pick out what ever info you want if you like.

[cookiemonsteruk]

@Stu129 

Info along the top two rows vdsl and whether sogea columns are available or waiting list also whether wbc fttp is showing

[Stu129]

---

@cookiemonsteruk wrote:

@Stu129 

Info along the top two rows vdsl and whether sogea columns are available or waiting list also whether wbc fttp is showing

---

Vsdl range a . High 70.4 low 49. High 18.9 low 12...... down stream 44....wbc unavailable...sogea exception. VDSL RANGE B high 61.6 low 44...high 18 low 10.8...down stream 35...wbc unavailable...sogea exception.

wbc fttp is showing...upto 1000...upto 220...data avaliable...fttp 1 stage.

[cookiemonsteruk]

@Stu129 

Then you should get full fibre . Are you using the exact same address for both the wholesale checker and sky

What do the notes say below the table

[Stu129]

Handback Threshold values.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises,ADSL, ADSL2+ and SOADSL are not available to order due to WLR Withdrawal stop sell rules. CPs should order FTTP or SOGEA. Copper products are only available by exception.

[Stu129]

I had to email myself the ss and then copy and paste.

[Stu129]

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate (Mbps)

Downstream Handback

Threshold(Mbps)

WBC FTTC Availability

WBC SOGEA Availability

High

Low

High

Low

VDSL Range A (Clean) help

70.4

49

18.4

12

44

Unavailable

Exception

VDSL Range B (Impacted) help

For VDSL Range B the term "Impacted" is a line which may have wiring issues (e.g. Bridge Taps) and/or Copper line conditions.

68.6

44

18

10.8

35

Unavailable

Exception

G.fast Range A (Clean) help

--

--

--

--

--

Unavailable

--

G.fast Range B (Impacted) help

--

--

--

--

--

Unavailable

--

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate (Mbps)

Downstream Range (Mbps)

Availability Date

FTTP Install Process

WBC FTTP

Up to 1000

Up to 220

--

Available

1 Stage

Other Offerings

Availability Date

VDSL Multicast

Available

Exchange Product Restrictions

Status

FTTP Priority Exchange

Y

WLR Withdrawal

Y

SOADSL Restriction

N

[cookiemonsteruk · Accepted solution]

@Stu129 

Shouldn't have any issues

You may need to call sky to place the order or at least get an explanation of whats happening

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland