Newly installed Max Hub but my voip phone has a dial tone but does not dial out or reveive calls

[Simon+Millard]

Just swapped my router to the Sky one and now my Yealink T42S on't connect to my employers VoIP solution.

Can you please escalate this to the correct team

[markatsdpace]

Im having the same issues can you escalate me also please

[andyt198]

Did you get this issue ressolved as I have the same set-up?

[GeoffMorris1]

I have the same problem that you all identified 7 months ago.  Can I get the bubble (!) invite please?

[JimM1]

@GeoffMorris1 Per you other post, is this just a new install for the system and landline connection, if so then takes a couple off day's for the phone to sort it's self out, it's not an instant plug it in and off you go!

[GeoffMorris1]

It is a new router for us.  Sky wants me to plug the phone into the Max Hub but there isn't a phone cable socket/port on the base for the phone only an ethernet connection.  It worked fine with our BT system but no dial tone with Sky?

[JimM1]

@GeoffMorris1 What type off phone do you have, sky supports only standard analogue or Dect connected devices, the back off the sky Max hub, 2nd connection on the left or next to the purple ADSL/VDSL port has the BT connection type phone socket!

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[TimmyBGood]

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@GeoffMorris1 wrote:

Sky wants me to plug the phone into the Max Hub but there isn't a phone cable socket/port on the base for the phone only an ethernet connection.

More likely to be RJ11 than RJ45 (which is rather larger). A VoIP phone may have an ethernet socket but an analogue one will not.

 

The appropriate cable for phone to Hub is RJ11 to BT jack  (B S 6312  431A)

 

 It worked fine with our BT system but no dial tone with Sky?

BT 'Digital Voice' brand phones cannot work with a Sky Hub: they are specific to BT Broadband and a BT Smart Hub.

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[jackwilson6788]

Having the exact same problem my grandmother has recently switched over from BT to Sky everything is working expect from her landline. The landline dials the number however claims the numbers are incorrect I've tried calling numerous numbers if this could be escalated this would be helpful. 

[JimM1]

@jackwilson6788 When was the switch over, 24-48hrs for the two systems to gel together if more than that time, dial 150 and speak to sky!

[jackwilson6788]

Hi Jim it was around a month ago unfortunately still not working 

[JimM1]

@jackwilson6788 Did you contact sky 150 on the landline! You need them to look at the phone software side, once they do find the issue and correct it, it's a normal swich off for 1hr then back on and working, but that is a sky instruction!