Newly installed Max Hub but my voip phone has a dial tone but does not dial out or reveive calls

[Burtonjoycered]

In the interim period can I swap out the new max hub for the old route where the phones worked? Or will that prevent wahtever update they are going to do? If it id definately an overnight update that is fine, I can plug the new route in at the end of my working day.

[Chrisee]

@Burtonjoycered if the Sky Max hub is not connected then its firmware cannot obviously be changed. What you do is entirely up to you. 

[Burtonjoycered]

My phone system provider has just found a solution, for my Yealink system if you change the protocol from TCP to TLS it works. Hope this helps some other folks

[StevieWebb78]

Update. I submitted the form, waited 24hrs then turned router on and off again. Phone is now working. Thank you.

https://www.sky.com/help/forms/vpn-configuration

[mindyskip]

Newly installed Max Hub, but now my Polycom VVX441 voip phone, which is connected to the router via ethernet cable,  has a dial tone but does not dial out or receive calls in.

Tested at another friends house with Black Sky fibre broadband hub, and it works OK there.

Need this fixed asap for work, like everyone else posting on here.

Sky, please hurry up and sort it.

[LKSA]

@Chrisee, i am having the same issue with my Sky Max Hub and Yealink VOIP phone. I cant make or receive any calls. Please can you help me escalate this issue.  Thank you

[Chrisee]

@LKSA escalated as requested.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @LKSA.

[Notaclue1000]

Please can I be invited to this I have the exact same issue. VOIP Yealink phone wont ring out. 

Thanks. 

[Jenny04]

I am having the same issue, not with a physical handset but with a soft client on my laptop which worked perfectly fine on my previous sky superfast fibre. Upgraded to Fibre 100/Sky Max Hub on Sunday and since then I can not make or recieve calls on the soft client - the call just hangs and won't connect and I can hang up the call etc. I have the Sky Max Hub and the product I am using to make / recieve calls is an Asterisk based system, the app is Glocom/Product PBXware. Can you help?

[Jenny04]

I've fixed it! Spotted someone above suggested changing from TCP to TLS so tried this on the app and it worked so you can ignore my request - thankyou 🙂

[Jlw82]

@Chriseehi, following the escalation I was contacted via chat and the issue was fixed and the phone was working, however it has now stopped working again. Please can I be escalated to be contacted via chat to get this fixed again? 

many thank! 

[ddddddhjghhjhj]

I have the same issue can this be escallated?

I'm suppried that with so many isses they havent rolled out an update to fix this.

[Chrisee]

@ddddddhjghhjhj it was thought to be fixed can you confirm you have the white Sky hub andcwhich VOIP provider you are using.

[Danny_Leigh]

I am using yeastar, My desktop client and web client work but I am unable to use the Yeastar Linkus Mobile Client as I do not have a physical phone.

It will work while connected to mobile data but not when connected to the Sky Max router. This is the same issue at my partners house with the same router.