New white sky router only showing red light

[Callum999]

We've done all the resets seen by other people and none of it works. There's no reset button on the new white box but have done every other step and still won't work 

[Addie15]

Hi there, @Callum999.  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147