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Discussion topic: New white sky router not connecting my indoor camera

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This message was authored by Kenniff+G This message was authored by: Kenniff+G

New white sky router not connecting my indoor camera

Have just received our new white router, however each time I try to connect our indoor camera, it appears to connect to Wi-Fi but then cannot pair devices. Get message is check router Wi-Fi network encryption mode is not WPA3 only. Any advice please 


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This message was authored by Chrisee This message was authored by: Chrisee Answer

Re: New white sky router not connecting my indoor camera

Posted by a Superuser, not a Sky employee. Find out more

@By default the new white Sky Max hub uses WPA3-T wifi security which devices supporting WPA2-PSK should connect to but some dont perhaps including your camera. You can change that setting in the My Sky app navigate to Product Options choose the Sky Max hub and Advanced and you will see a link for WiFi security changectgat to WPA2 and see if that sorts it for you.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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This message was authored by Chrisee This message was authored by: Chrisee Answer

Re: New white sky router not connecting my indoor camera

Posted by a Superuser, not a Sky employee. Find out more

@By default the new white Sky Max hub uses WPA3-T wifi security which devices supporting WPA2-PSK should connect to but some dont perhaps including your camera. You can change that setting in the My Sky app navigate to Product Options choose the Sky Max hub and Advanced and you will see a link for WiFi security changectgat to WPA2 and see if that sorts it for you.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Kenniff+G
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This message was authored by Kenniff+G This message was authored by: Kenniff+G

Re: New white sky router not connecting my indoor camera

Made changes as you mentioned all works now thanks

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