New ultrafast connection

[NWLL]

Hi all,

I ve just today renewed my contract with plusnet to find out that my line can accept FTTP connections, well it would do wouldn't it!

Anyhow I have 14 days to cancel that new contract, the old one ends in March.

Couple of questions, I believe that I can keep my home phone and it plugs into the router, does it keep the old number if it now works on "the internet" (voip)? and does it cost extra? No call package required.

Lastly, how long does it usually take for installation after the order is placed? I'm looking at the Ultrafast 145 package.

Thank you.

[Nathan+Adams]

You can keep your old number but it will require Sky to sieze the line. You can also plug in your old phone into the new router. Key point here though is if you lose power to the router you lose your phone, so make sure you have nothing that relies on a phone line without power. How long it takes is a "it depends". But bear in mind that Sky made mistakes in my takeover (line sieze). I have been waiting for 5 months now and my old line was cut off by Openreach as it passed the installation date, so I've been wothout anything for 3 months now and no sign of when I'll get any broadband service back..... sorry but just thought you should know what can happen when it all goes wrong. Oh and once you've switched to FTTP you can't switch back. This is confirmed by Sky, Openreach and Ofcom.

[cookiemonsteruk]

@NWLL 

@Nathan+Adams 

Ceased lines usually only occur when a previous occupant hasn't got their broadband disconnected before the new occupant moves in. It can be sorted by requesting a new line so you would not be guaranteed the same number. Also the old pots pstn doesn't guarantee the same transfer of number to fttp

@NWLL if you would like to enter your full postal address below and post the table and notes below it would give an idea of timescales

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Also if full fibre exists doesn't mean to say that sky has their equipnent at the exchange

[NWLL]

Here we go.

The Sky availability checker gives all the ultrafast options for my address/number.

[cookiemonsteruk]

@NWLL 

1 stage install can take 12 days or so from order to install . Call sky on 150 from a sky mobile or
zero three three three seven five nine one zero one eight from any other phone

Or if in Ireland

Call sky ireland on

08.185.00.27.3
Remove all the full stops

To check that sky can provision fttg

[NWLL]

Thanks guys,

I realise the install can be as long as a piece of string, but a ball park figure was all I was after, so thanks for that.

I think I'll definitely cancel the new PN contract after checking with Sky first, just to be sure. U switch has a good deal at the moment.

Cheers

[NWLL]

Signed up today (8th/Feb) for the UF145 package, First avaiable date for installation was 14th of March, not too terrible. I suspect that will be the same for any provider as it's Openreach that does the install. The Sky speed estimator states, 142-151 down and 27-31 up... we'll see!

I'll update when it's up and running. 👍

[TimmyBGood]

---

@NWLL wrote:

 First avaiable date for installation was 14th of March, not too terrible. I suspect that will be the same for any provider as it's Openreach that does the install.👍

---

'OH Feed' in the BT Wholesale results means they intend to fly the fibre from a pole to somewhere above first floor height on your property, so one issue can be availability of suitably ladder-trained staff and/or a cherry-picker team.  'no anticipated issues' should indicate they are happy with both the current pole loading and the building construction at your address, which sometimes present problems.

[NWLL]

I assume they'll simply replace the existing copper line from the pole which can be climbed, but they sometimes use  a "cherry picker" as well. The line terminates on a gutter board just above my bay window and can be reached off of a short step ladder. It was replaced a few years ago as it was causing issues, so there shouldn't be any problems there.

[simon194]

---

@NWLL wrote:

 The Sky speed estimator states, 142-151 down and 27-31 up... we'll see!

I'll update when it's up and running. 👍

---

You will get that speed range OK on a wired connection.

When I first switched to Ultrafast 145 I was getting 155 down and 35 up and now on Ultrafast Plus 517 down and 77 up.

[NWLL]

I'm sure the speeds will be fine, it's just the cynic in me having lived with degrading copper lines forever, it just seems too good to be true.

Your line though, Simon! Wow. Never thought I'd see the day, don't quite know what I'd do with all that really, all I really want is a decent speed and a stable connection and I'll be happy, pretty much like most of the population I'm sure.

Thanks for your input, much appreciated.

[NWLL]

Install update.

Openreach came a few weeks before the install and changed the copper line from the pole to the house with a hybrid fibre/copper line, to keep my original connection active.

On the 14th got a call fron the sky engineer telling me he was on his way.

He turned up, disconnected the copper connection, installed and connected the new ONT, router ect.

Got it all up and running before he left, made a nice neat job of it too.

Took about an hour before the phone accepted calls (as I was advised).

All in all, very happy. See pic for current speeds.