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This discussion topic has been answered Discussion topic: New to sky, but my phone says Connected without Internet??

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This message was authored by: -Confused_

New to sky, but my phone says Connected without Internet??

New sky customer, waited a month for them to recable and sort out my BB. Connected my phone to the WiFi yesterday when engineer was here and all good. Last night and today it says Connected without Internet? Any ideas?

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This message was authored by: -Confused_ Answer

Re: New to sky, but my phone says Connected without Internet??

Thank you, it sorted itself out now, I think. I hope. Maybe because they were still testing the line? It seems resolved now so thanks for your response. 👍

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This message was authored by: JimM1

Re: New to sky, but my phone says Connected without Internet??

@-Confused_ What sky hub do you have and the link below will show models and light status.

 

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

 

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This message was authored by: -Confused_ Answer

Re: New to sky, but my phone says Connected without Internet??

Thank you, it sorted itself out now, I think. I hope. Maybe because they were still testing the line? It seems resolved now so thanks for your response. 👍

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