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Discussion topic: New to broadband, switch on is 11th March, hub not connecting.

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trebor996
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New to broadband, switch on is 11th March, hub not connecting.

‎11 Mar 2025 09:29 PM

I signed up to sky broadband, hub arrived yesterday with a change over date of today 11th March 2025. The hub has been on for over an hour, front panel has a white light but is not connecting to devices. No one available until 9am on the phones. Any ideas please?
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caesarome
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This message was authored by caesarome This message was authored by: caesarome Answer

Re: New to broadband, switch on is 11th March, hub not connecting.

‎11 Mar 2025 09:50 PM

Posted by a Superuser, not a Sky employee. Find out more

Although it is quite late it could be that the activation hasn't take place yet as Openreach will be doing this on behalf of Sky so can happen anytime throughout the day. If it still isn't working tomorrow ten calling Sky will be all that you can do.

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caesarome
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Superuser
This message was authored by caesarome This message was authored by: caesarome Answer

Re: New to broadband, switch on is 11th March, hub not connecting.

‎11 Mar 2025 09:50 PM

Posted by a Superuser, not a Sky employee. Find out more

Although it is quite late it could be that the activation hasn't take place yet as Openreach will be doing this on behalf of Sky so can happen anytime throughout the day. If it still isn't working tomorrow ten calling Sky will be all that you can do.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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trebor996
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Re: New to broadband, switch on is 11th March, hub not connecting.

‎13 Mar 2025 07:26 AM

Thank you for your reply, all sorted now.

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trebor996
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This message was authored by trebor996 This message was authored by: trebor996

Re: New to broadband, switch on is 11th March, hub not connecting.

‎13 Mar 2025 07:27 AM

Thank you for replying,  everything has been sorted now.

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