New to Sky and cannot link wifi to HP laserjet printerfi

[Mary6970]

Have tried everything to connect printer to wifi but had no joy. My Son says we need to add a MAC address to router but we don't know how to. Any help would be great. Have had no other wifi issues.

[Highlinder]

@Mary6970Which hub did Sky supply you from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

[Mary6970]

Sky max hub white

[Highlinder]

@Mary6970  You will need to go into the settings in my Sky app and change it from WPA3 to WPA2 if you are trying to connect this via Wi-Fi and if it only uses the 2.4 GHz range you will have to turn off 5.0 GHz on a temp bases to connect your printer.

[Chrisee]

@Mary6970 Sky does not use mac address registration so your son's advice is incorrect in this instance. The steps given by @Highlinder are sensible but I have found temporarily linking the printer by USB to a laptop and updating its firmware can help sort the issue. Also consider factory resetting the laserjet as HP printers have a habit of corrupting the memory thst stores log on info, or at least a couple I have had to connect did.

[Mary6970]

Have managed to get printer working using WPA2 but s there a way to keep this on as we have to keep changing the wifi settings back to WPA3T for high level security and back to WPA2 for printing. Thanks

[Highlinder]

@Mary6970  Do you have any devices that use the WPA3 protocol?

[Mary6970]

I'm no techno 🙄 and only found out what WPA3 is yesterday 🤣, so I have no idea. The kids use xbox's would that use it? Sorry for sounding dim!

[Chrisee · Accepted solution]

@Mary6970 Switching from WPA3T to WPA2 does slightly reduce security but unless youbare a target of a state security service or serious criminals the risk is minimal. Hacking of domestic wifi is quite rare most "hacks" are done by tricking people into clicking on a file which installs malware. 

Therexare literally millions of Sky hubs running WPA2 with no issue.

[Mary6970]

Fab thank you, feel much better now we can just use it that way. Much appreciated.