0

Discussion topic: New to Sky - TV buffers

Reply
This message was authored by MumArnie This message was authored by: MumArnie

New to Sky - TV buffers

Do i have to accept that Sky TV will buffer, as the hub is in a different room?? Am i going to have to hard wire?
Reply

All Replies

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: New to Sky - TV buffers

Posted by a Superuser, not a Sky employee. Find out more

@MumArnie wrote:
Do i have to accept that Sky TV will buffer, as the hub is in a different room?? Am i going to have to hard wire?

That would suggest the WiFi signal strength isn't quite strong and stable enough. 

There are a few things you can try. If the sky box is obscured by anything ( in a cupboard or in an enclosed shelf in a unit) you could try moving it a bit more out in the open which should improve the WiFi signal it can get.

 

As you mentioned the other option is the use an Ethernet cable. If the router is in a different room I'd suggest perhaps purchasing powerline adapters which allow you to connect via Ethernet without having a cable trailing between rooms. 

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by Chrisee This message was authored by: Chrisee

Re: New to Sky - TV buffers

Posted by a Superuser, not a Sky employee. Find out more

@MumArnie using an Ethernet cable back to the hub should cure the issue of its down to flaky wifi. Quitecwhy we are seeing so many issues with Sky wifi is unclear but if your home has solid internal walls it is likely thst you need a booster or extender. Sky only supply those if you buy their Wifi Max add-on see https://www.sky.com/help/articles/sky-wifi-max

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion