New sky router claimed to provide faster internet speeds?

[BarrieD]

I have recently been sent a new Sky router to replace my current Sky router. Apparently the lady at Sky claied that my download speeds should increase to around 62 mb instead of current 30mb. How can this be so, if the copper line is still to be used?

[daveNOS · Accepted solution]

@BarrieD Either the agent you spoke to needs more training or they flat out mislead you, a new router won't increase your line speed only upgrading your service will do that.

[BarrieD]

Many thanks for your comments. This is similar to another person who spoke to me about this yesterday. I will send back the replacement router that Sky sent me a few weeks ago.

[Daniel0210]

@BarrieD 

If this hub was sent as the result of you being sent an email from Sky regarding your current hub (possibly a Sky Q hub) don't forget the old one will stop receiving service and security updates on the 31 December 2025.