New sky hub connection issues older devices

[Christina1984111]

Hi,

We've recently moved over from Plusnet to Sky.

The new sky hub keeps disconnecting from older devices specifically the TV and my partners phone.

I was hoping I could try changing channels, but I can't find this setting when logging in as admin.

Any ideas how to do this or what else I could do?

Thanks:) 

[Highlinder]

@Christina1984111  If you have the new white Max broadband hub then this is not done via the router settings, you will find these in the Sky App under your product settings.

[Christina1984111]

Thanks @Highlinder , I've had a look there and nothing in my settings to change channel only the security settings? Am I missing something? Tried changing to wpa2 but no difference...

I feel like I'm missing something pretty obvious 🤷🏻‍♀️

[Highlinder]

@Christina1984111  So is your Sky broadband hub black or white?

[Christina1984111]

@Highlinder it's the new white one. 

[Christina1984111]

@Highlinder 

These are the only things under advanced 

 

[Highlinder]

@Christina1984111  Click on Wi-Fi security level setting. It is set by default to WPA3 you can put it down to WPA2-AES and this should help with those devices.

[Christina1984111]

Thanks,@Highlinder 

I've already tried that last night and no change,l this morning . (Although only option was WPA2 no aes option) do you know if it's possible to change channels with the white hub, wondering if that would be worth a try.... just wondering if  in the settings when logging in as admin, I can't find anything there either wondering if I'm missing something? 

[Highlinder]

@Christina1984111  It will be just be WPA2 and this is done via the app. There is minimal settings via the router interface.