Discussion topic: New sky broadband router connection issues

This message was authored by Trevor+Brawn

Sky installed new broadband router yesterday.

We can't connect our devices to the new wifi details including phones and SkyQ box.

Our router has been fitted in a room away from our Q box with no purple broadband connecting line.

Is this normal?

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

On average, new discussions are replied to by our users within 4 hours