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Discussion topic: New sky broadband hub and no broadband service

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This message was authored by: Rocki1

New sky broadband hub and no broadband service

Yesterday Openreach did indoor work to prepare me for Sky internet and tv package installation. Today the Skybroadband hub arrived and I have connected the Ethernet and power cables. Green light on power. Green light on wifi. Cannot connect my iPhone to the wifi using wifi name and password provided with sky broadband hub. What's wrong/missing? 

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This message was authored by: Highlinder

Re: New sky broadband hub and no broadband service

Posted by a Superuser, not a Sky employee. Find out more

@Rocki1  Is today your activation day or was that yesterday? How many green lights are on the ONT on the wall if that is what Openreach fittted yesterday?

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