New router is slower than last

[kTM2]

We upgraded our broadband with you last month and were sent a new router that was meant to be better than our last one. You removed the booster that we had as this new router was meant to be better but it is not! TVs are buffering whilst streaming and phones take time to load content! I would like this issue fixed please. 

[Addie15]

Hi there, @kTM2. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.