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Discussion topic: New router fitted today now I have no wi fi or sky tv

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This message was authored by: Cynthia+Dingwall

Message posted on ‎02 Sep 2025 05:22 PM

New router fitted today now I have no wi fi or sky tv

I want my wi fi and sky tv to work please

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Avatar for BenJoBanjo
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This message was authored by: BenJoBanjo

Message posted on ‎02 Sep 2025 05:51 PM

Re: New router fitted today now I have no wi fi or sky tv

@Cynthia+Dingwall wrote:

I want my wi fi and sky tv to work please

Have you turned it off and on again?

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Message posted on ‎02 Sep 2025 05:53 PM

Re: New router fitted today now I have no wi fi or sky tv

Posted by a Superuser, not a Sky employee. Find out more

@Cynthia+Dingwall  If you have a new hub on an existing broadband service have you updated all the devices to use the new wifi SSID?

 

Or is this a new installation with Sky?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Cynthia+Dingwall

Message posted on ‎02 Sep 2025 05:59 PM

Re: New router fitted today now I have no wi fi or sky tv

Yes wi fi is back but still no tv will not connect to wi fi

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This message was authored by: GD1

Message posted on ‎02 Sep 2025 06:16 PM

Re: New router fitted today now I have no wi fi or sky tv

Posted by a Superuser, not a Sky employee. Find out more

@Cynthia+Dingwall  Have you gone into the TV settings menu and looked for the network settings, you may need to reset the network at this point to connect to your new hub.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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