New router far slower than precious

[Timhigham]

We recently upgraded our WiFi with you when renewing our contract. However, since the change the WiFi has been far slower. On the tv, mobile devices and laptop, everything is running way slower than previous. I also don't think the WiFi is reaching the whole has as it did previously. 

[Highlinder]

@Timhigham  Did you change the router when you upgraded?

[Timhigham]

Correct. 

[Highlinder]

@Timhigham  from the link below which router did you have and which one did you go to from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

[Timhigham]

Went from the broadband hub - black

to the Max Hub - White. 

[Highlinder]

@Timhigham  Is that the Sky broadband hub that you had?