Discussion topic: New router do I return the old one

This message was authored by: Interloper1 · ‎29 Jul 2023

I have just upgraded to Signature and was advised by SKY verbally that I needed to return my old router. My husband does not think Sky wants it back (over five years old). The operator I spoke to made it very clear I would need to send my old equipment back or incur a charge. Does anyone have the definitive answer before I have to waste an hour on the phone?

This message was authored by: GD1 · ‎29 Jul 2023

@Interloper1 Which type is it?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by: TimmyBGood · ‎29 Jul 2023

@Interloper1 wrote:

My husband does not think Sky wants it back (over five years old).

Q Hubs were first made available in late 2015 / early 2016 so can easily be 'over five years old' and still required to be returned.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

Discussion topic: New router do I return the old one

New router do I return the old one

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