New router. Broadband still intermittently awful every day and evening. Can’t stream or download sky

[KM0129]

New router arrived. Worked for an evening then stopped. Another replacement arrived. Worked for two days and stopped today. Has been on and off all day and tonight stopped altogether. Cannot stream or download on Sky Q TV. Have been through reset process and unplug so many times. I just think it's time to exit and forget it. Try EE and ordinary TV. 

[Chrisee]

@KM0129 if multiple hubs are not sorting the issue it sounds like there is something else wrong. As you will need Sky's help I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

If your broadband issue is down to a line issue moving to EE who use the same Openreach line wontvhelp as the faultvwill movecwith you.

[Lisa-P1987]

Thanks for escalating this. We’ve sent KM0129 an invite to chat.

[Lisa-P1987]

We are still looking to help you KM0129 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks