New modem drops signal

[libsmum]

We renewed our contract to get a new modem ,due to having a very intermittent signal.

Since then everyone complains there's no signal to game and the TV has to be reset every day as it looses connection

[JimM1]

@libsmum What new modem did you get when you did the renewal that you requested! Also getting new where you hoping that it would be the cure to an existing or is this a newer fault that you have in addition!

[libsmum]

We got it about a month ago , some rooms had poor signal.  Its worse now,  every day we have to reset the system to connect to the tv.   They also promised me paramount+ but then couldn't deliver that.  

[JimM1]

@libsmum Not getting the required information requested back, take a look at the link and say what you have!

https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have

[libsmum]

Sky broadband hub

[JimM1]

@libsmum The modem that you have got to replace your older modem the SR203 Upright Black hub which is the Sky Broadband Hub, is a really good device and does normally function very well, sky have been re-cycling some off those for some reason no doubt to save the planet. 

Nothing else happened just the new hub, still connected to an OR Master Phone socket and sitting in the same place where you had the older sky hub when you swapped that out!

[libsmum]

Yes,   we had 3 engineer calls last year, none indoors.

Ive been with sky since sky+ started 25 years ago but im about ready to go ! 

[JimM1]

@libsmum Not sure if you are aware but think that you may be, forum posting is customer helps customers. So in that case do you feel that you are able to get the hub stat's so they can be looked at, with respect to what is going on with your phone line. The link shows and explains what to do, what is required and needed to see what is actually going on with your hub and your phone line!

How to read your Sky Hub statistics

[libsmum]

I am aware its customer + customer but your tone ,& terminology made me think you have knowledge! 

I will get the stats & get back to you

Thank you

[libsmum]

It won't all9w me to log in.   I tried my sky log in details and the admin/sky option given.  The screen immediately refreshed with both boxes blank. 

So no further

[JimM1]

@libsmum  follow the link information below shows you the hub types as well. user name is always     admin    no matter what!

Access your Sky Broadband hub settings | Sky Help | Sky.com | Sky Help | Sky.com