New laptop won’t recognise Wi fi password. Keep saying wrong password.

[Daisy5450]

Laptop recognises SKY wi fi name but not the password. The password matches the password on the hub. I've switched the router off & the laptop, thymes them back on. Also pushed the button on the router. Still no connection. This is the 3rd piece of equipment that won't recognise the password.

[caesarome · Accepted solution]

@Daisy5450 

It is quite easy when entering a password to get a 0 and O and a 1 and l the wrong way round so are you sure you are not doing this as it needs to be entered as it is printed on the hub itself.

[Daisy5450]

Thank you for taking the time to reply. Yes, I've checked the password is correct.This is the 3 item that doesn't recognise the password.

[caesarome]

Have you tried logging into the hub and changing it to something else ?

[Daisy5450]

No I haven't tried this. Thank you I'll see if this works.

[Me134]

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@Daisy5450 wrote:

Laptop recognises SKY wi fi name but not the password. The password matches the password on the hub. I've switched the router off & the laptop, thymes them back on. Also pushed the button on the router. Still no connection. This is the 3rd piece of equipment that won't recognise the password.

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Has anything connected via WiFi?

[Daisy5450]

Yes, my iPhone and iPad plus an old printer all recognise the Wi fi password.
I've a newer printer as well as my new laptop that won't recognise the password.